cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
ukiyo
New member
1 0 0 0
Message 1 of 2
209
Flag Post

long dst failed

HP Recommended
HP ENVY x360 - 15t-bp100 CTO
Microsoft Windows 10 (64-bit)

pc couldn’t launch and eventually ran a hp pc hardware diagnostics uefi and says that it passed the smart check but failed the long dst. the failure id is ou7q7q-994ahm-gxgj2k-61au03

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,495 65,059 22,088 34,012
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

You will need to install a new storage drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP ENVY x360 15m Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended fo...

 

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation