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PALMERWB76
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Message 1 of 3
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lost power on or admin password on hp spectre x360 15 in

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spectre x360 0011dx
Microsoft Windows 10 (64-bit)

I have lost the power-on or admin password and have tried everything to gain access to my laptop.  there is no cmos battery in this model, please assist in gaining access

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WAWood
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Message 2 of 3
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@PALMERWB76 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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JessikaV
HP Administrator
HP Administrator
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Message 3 of 3
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Hi there!

Thank you for visiting the HP Support Community! 

According to the Community's Rules of Participation:  

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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