my HP 13 notebook went off on its own and has refused to come. Please anyone has any idea?

[genghiskhan231]

my HP 13 notebook went off on its own and has refused to come. Please anyone has any idea what can be done to fix it.

[Echo_Lake]

@genghiskhan231
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps -

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the blank screen issue is resolved, continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.