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Solved!

my hp 630 laptop is suddenly shutdown itself.

HP Recommended
Microsoft Windows 10 (32-bit)

my hp 630 laptop suddenly shutdown it self,but my laptop is not overheated,please help me..

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HP Recommended

Hello @rivindu

 

Welcome to the HP Support forum.

 

Does it shut down (like power off) or it restarts ??

How often did this happen ? When did it start ?

 

Please, post your HP full product model and product number (p/n) >> http://support.hp.com/us-en/document/c00033108

 

 

** If your PC shuts off with a warning from Windows (some message on screen), then this is software issue and is connected to Windows (e.g. Windows Update) , some 3rd party software (good or bad).

 

** If the PC shuts down without any warning, it could be hardware issue.

Please, check this article for reasons for the PC to turn off unexpectedly - could be motherboard, battery, overheating, etc....

>> http://www.computerhope.com/issues/ch000689.htm

>> https://support.hp.com/us-en/document/c01657439

 

 

 

 

Perform some basic hardware checks to rule out hardware problem

 

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

 

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

 

 

Let me know the test results, how is your battery performing and provide an update.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
This video has been updated: https://youtu.be/-a-N_HfIZsoLearn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other hel...
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