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‎09-20-2022 09:32 AM

HP Recommended
Product: HP envy x360
Operating System: Microsoft Windows 10 (64-bit)

my hp envy x360 laptop screen is black and the charge light is on even after unplugged ..it is not getting switched on but remains hot at bottom

Category:
1 REPLY 1

‎09-20-2022 06:27 PM - edited ‎09-20-2022 06:28 PM

HP Recommended

Hello @Nandhu_10 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Same black screen on external monitor ?

- Power off notebook (press and hold <power> button until notebook switches off )

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2) If it still fails continue with (3)

(3) Power off notebook (press and hold <power> button until notebook switches off )

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger

(7) Please report your results

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