05-17-2019 01:52 AM
i reset my hp pavillion x2 detachable many times because it always fails to reset then 1 time i stop resetting my device it was stuck on hp logo again and again
is there any way to solve my problem ?
05-18-2019 04:24 AM
Do you get errors on the screen?
Are you able to access the BIOS page or F2 from your PC?
Please share the product number and operating system you are running on your PC to assist you better.
Try few steps recommended below.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
NOTE: If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
If you are able to access the BIOS page try restoring BIOS to defaults.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.
Refer this article to know more information about running system diagnostics on the PC. Click Here
Let me know if this works!
Have a wonderful day ahead! 🙂
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I am an HP Employee
05-20-2019 02:40 PM