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‎10-05-2022 12:11 PM

HP Recommended
Product: HP Notebook - 14-dk0002ne
Operating System: Microsoft Windows 11

Hello,

My laptop fan still working at it high speed after I shutdown the computer or i but it in sleep at least 15 minutes. even i don't open any task.

please help me to fix this problem 

 

Category:
2 people had the same question
3 REPLIES 3

‎10-05-2022 12:32 PM

HP Recommended

Hello @Elzayat 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-11-2022 01:31 AM

HP Recommended

I thank you for trying to help me and I am grateful that.

I solved the problem by restoring the BIOS.

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‎10-11-2022 01:58 AM

HP Recommended

Hello @Elzayat 

We should check some Windows settings. Please tell me the requested msinfo32 information.

 

Kind regards

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