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VictorNoah
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my laptop is scrolling down by itself in any pages or software, make me mad , I cant do anything

I got this keyboard problem when I was at daad; I still cannot get my head around how to possibly get this solved.

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HP Support Agent
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my laptop is scrolling down by itself in any pages or software, make me mad , I cant do anything

@VictorNoah
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • What is the operating system?
  • Have you tried with an external mouse?

While you respond to that, let's try these steps: (for all HP notebook computers)

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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