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‎07-11-2021 12:25 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen is showing black screen showing operating system not installed. Version 1.18.0.0- BIOS

Memory test

Hard drive check

Language

Exit

Category:
2 people had the same question
2 REPLIES 2

‎07-11-2021 01:11 AM

HP Recommended

> Hard drive check

 

That test just confirms that it is possible to "physically" read from & write to the disk-drive 

That test does not confirm that the "logical" contents of the disk-drive are not corrupted. 

 

To load Windows, some files must be read from the disk-drive, to "start rolling the ball".

If those files are corrupt, or missing, then "no operating system (files) found" is the error-message.

 

Can you boot your computer from the Windows 10 Installation Media, and choose "repair" instead of choosing "install" ?

 

 

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‎07-11-2021 01:27 AM

HP Recommended

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

the computer might have a hardware problem
so do the tests first

 

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