03-31-2014 07:14 PM
I have an hp spectre. everytime i close the lid, the thing shuts off. Also everytime it sits for more than 5 miutes it shuts off. Before it strated doing this, it would "sleep" rather than turn off. it is already set to "sleep" during this period.
04-02-2014 12:07 PM
Welcome to the HP Forums! I hope you enjoy your stay!
I understand the computer will shut off when it is not supposed to. I will do my best to assist you! First, I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Thanks for choosing the HP Forums. Have a great day!
04-03-2014 06:38 PM - last edited on 03-06-2017 11:52 AM by OscarFuentes
Thank you for the response! Since the computer shuts down randomly, I would like you to apply all of the troubleshooting steps in this HP document: The Computer Restarts Unexpectedly (Windows 8)
*Please note: This document applies to Windows 8 and 8.1. Also, the troubleshooting does not differ based on whether or not it restarts or shuts down completely.
These troubleshooting steps are designed to resolve the issue. Please do try all the steps, since they could resolve the issue, and let me know the results. Thanks!
04-03-2014 07:07 PM - last edited on 03-06-2017 11:52 AM by OscarFuentes
Thank you for the response! As I stated in my previous post, "the troubleshooting does not differ based on whether or not it restarts or shuts down completely".
The troubleshooting steps in the document have resolved auto-shut down issues in the past. I've done these steps numerous times over the years and they are effective.
On a slightly different tangent, there is another document that suggests somewhat different steps. However, I would only try these steps if you notice overheating or abnormal fan behaviour: Troubleshooting an Overheating or Auto Shutdown Issue
Please try all of the these steps and let me know what happens. Thanks, and have a great day!