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HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)

When clicking on any program, app, software to execute the screen freezes about 5 seconds, then blinks black, then completes the task... any sugestions. Have updated all drivers and run hardware fixes and diagnostics.

1 REPLY 1
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This seems to be a driver problem.  You mentioned that all updates were done.  

the latest intel video driver is Sep 23, 2023

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149509.exe

 

On rare occasions Intel may have a newer driver that has not been released to HP yet.  If the above does not help then try this

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

 

Have you run the built in HP UEFI diagnostics?
Tap the ESC key after powering on to run diagnostics (pressing F2)
I looked at your BIOS updates and did not see anything useful.

 


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