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Leaf3
New member
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Message 1 of 2
104
Flag Post

new laptop has black screen & can't finish Window setup

HP Recommended
2020 HP Spectre 36015"
Microsoft Windows 10 (64-bit)

Hi,

 

I have a brand new new laptop and I get a black screen & can't finish Window setup. I have not even used it...I need help please

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@Leaf3

 

I reviewed your post and I understand that you are unable to complete the first-time setup on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow steps 1 and 2 from the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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