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HP Recommended
hp elitebook 820 G1 H5G89EA
Microsoft Windows 10 (64-bit)

Hi friends!
I had a problem with my hp elitebook 820 G1 H5G89EA.
After replacing the faulty hard disk to a blank SSD, the laptop began to show the error that is attached in the picture.
It is not loaded neither from a flash drive or from the preinstalled SSD.
I can't go to BIOS, none of the keys, key ESCAPE also does not help.

Please tell me how I can reset the BIOS or otherwise fix the problem.

 

1212.jpg

10 REPLIES 10
HP Recommended

Hi

 

Your picture is not showing yet.

 

If you undo the last step, ie remove the SSD, then that may rectify the problem.

HP Recommended

I've tried a variety of options.

With SSD or without - the result is the same.

I can't go to BIOS to change any options.

I can't choose any boot device.

HP Recommended

Hi

 

Remove the CMOS battery perhaps and reset to defaults.

HP Recommended

if there is a battery?

 

HP Recommended

Hi

 

https://support.hp.com/us-en/product/hp-elitebook-820-g1-notebook-pc/5405376/manuals

 

http://h10032.www1.hp.com/ctg/Manual/c02876562

Identifying, Preventing, Diagnosing, and Recovering from Drive Failures

 

It has a flow chart and everything.

 

Shutting down by holding in the PWR button for 15 seconds may help.

 

WinKy + B + PWR for 1 second starts a BIOS repair on most laptops.

 

 

 

 

 
HP Recommended

none of this helped

I'm sorry, I communicate through online translator

HP Recommended

Hi

 

Sometimes the SSD is not recognised as a boot device.

 

Make a USB or DVD bootable media.

 

SELECT SECURE/LEGACY BOOT AS REQUIRED, & CHANGE THE BOOT  SEQUENCE ALSO AS NEEDED.W7 Boot Mgr.pngBIOS Boot One.png

HP Recommended

the thing is that I can't go to BIOS or choose a boot device

he doesn't respond to escape or F10

HP Recommended

Hi

 

OK.

 

1.  Break the cycle, remove RAM, SSD and CMOS battery.

   Clear CMOS.  BOOT.  Shutdown, PWR Button for 15 seconds.

 

Replace CMOS and BOOT. PWR Button for 15 seconds.

 

2. Insert Bootable media, USB or DVD.  Replace RAM.

BOOT.  PWR Button for 15 seconds if it fails.

 

3. Add back SSD - Boot. PWR Button for 15 seconds if it fails.

 

4. BIN - Buy a new laptop.

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