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‎10-19-2023 01:20 AM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h0000 (67T93AV)
Operating System: Microsoft Windows 11

Hi i have HP 16 inch i9 laptop. it costed me above 2 lacks. The laptop is not working from 3rd October 2022 and i called the customer service and the said that it is due to the motherboard failure and also stated that the product is in care pack and service is free of cost and technician will visit in 3-5 business days. but today it is 15th day and they are saying the spare part (motherboard) is out out of stock and will take another more 15 days to reach my service center that too is expected.

                                 They costumer care is not able to give me a proper whether the part is available or not 

Category:
1 person had the same question
1 REPLY 1

‎10-22-2023 03:43 AM

HP Recommended

Hi @vishnu43,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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