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no power & no light at the power adapter

HP Envyx360-13m-ag0001dx
Microsoft Windows 10 (32-bit)

my computer was off, my computer bag fell about 2 feet & hit the ground. My computer will not power up & there is no light at the power plug in area. My screen isn't cracked & i see no dents.

HP Support Agent
HP Support Agent
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no power & no light at the power adapter



Welcome to the HP Support Community.


Let's try with an alternate power adapter/ another wall outlet. Also, let's do a hard reset:


Ensure your laptop is OFF. Unplug all the external devices (If any).


Disconnect the power charger from the computer, and remove the battery.


Press and hold the power button for about 30 seconds.


Connect the power supply (power adapter).


Press the power button to turn on your laptop.


Then put your battery back. For more details: Click here:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!


I am an HP Employee

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