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Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 4 (147 Views)
Accepted Solution

notebook Does Not Start

Product Name: Probook 6550b
Operating System: Microsoft Windows 10 (32-bit)

my Computer Does Not Start. 

Performed a hard reset. Didin't work.

When I press the power button: LED lights glow, a fan spinning sound is heard, but the display remains black, and the notebook does not start.

I know that it  "indicates a problem with the basic functionality of a critical component".

I've checked memory module and bootable hard drive. Fine.

When I connect the external monitor, the "image does not display on the computer"...

 

is there hope for the notebook? Please, help.

 

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Accepted Solution

Re: notebook Does Not Start

Hi Nina,

 

As i see its a HP Probook 6550b you can get in touch with the HP support team  on 18003345144 and check if there is any repair option available you this model.

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Tutor
Posts: 18
Member Since: ‎07-15-2016
Message 2 of 4 (134 Views)

Re: notebook Does Not Start

Thank you for contacting HP support forum 

 

Please find below the link for Blank screen issue. this should help you to fix the problem 

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01997899

 

If the issue not fixed then it could be an issue with Memory (RAM) / System Board.

Try with a different Memory module and check if its working or you can try the same Memory with a different computer.

If the same memory works fine with different computer then they are an issue with the system board

 

Regards
Rajan
I am an HP employee.
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 4 (113 Views)

Re: notebook Does Not Start

Hi.
I've tried the solutions for black screen... didn't work.
Changed memory RAM - didn't work. So I think the system board is dead 😢
Tutor
Posts: 18
Member Since: ‎07-15-2016
Message 4 of 4 (102 Views)

Re: notebook Does Not Start

Hi Nina,

 

As i see its a HP Probook 6550b you can get in touch with the HP support team  on 18003345144 and check if there is any repair option available you this model.

Regards
Rajan
I am an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation