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‎06-16-2019 04:21 AM

HP Recommended
Product: HP Notebook - 15-bw586ur
Operating System: Microsoft Windows 10 (64-bit)

Check hard disk short DST: failed

hard drive error code: M31X0X-9429LX-XD7W21-60RS03

product ID: 2QE44EA#ACB

Help, what to do?

1 REPLY 1

‎06-18-2019 07:28 AM

HP Recommended

Hi @Kaliostro

 

Welcome to the HP Support Community. 

 

The Hard Drive has failed and needs to be replaced. Please reach out to the HP Support in your region regarding the Hard Drive replacement.

 

Your computer was shipped with a 500 GB 5400 rpm SATA. The spare part# is 778186-005. For instructions to replace the Hard Drive, refer to page#50 of the User Guide.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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