omen freeze during hibernate

[SLM3]

System freeze when hibernate starts

[The_Fossette]

@SLM3,

I recommend you run the power troubleshooter.

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SLM3]

Hi 

I already tried the following.

Power Troubleshooter

"Unchecked" the "Turn on Fast Startup"

Reset and created new power plan

Checked windows System Files (SFC /scannow).

Ran "DISM /Online /Cleanup-Image /RestoreHealth" 

etc...

Any other thoughts?

Thanks

NOTE I plan on a complete reinstall of Windows on the 21st if I find no other solution.

[The_Fossette]

@SLM3,

I recommend you perform a system restore back to the date when everything was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SLM3]

The system has had this issue within 2 weeks of when I purchased it.   It does NOT happen every time it hibernates.  It happens about 1 or 2 times every 10 or so hibernations.  

NOTE I turned off paging and hibernation and deleted the paging file.  The I turned them back on.  So my pagefile and hiber file have both been refreshed.  

I've been working with computers (building, tearing down, installing software, etc for 20+ years.  I have tried just about everything.   

Next step?

Thanks

[The_Fossette]

@SLM3,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!