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‎05-21-2019 09:34 AM

HP Recommended
Product: HP OMEN 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

 The original operation system was lost. Can I recover that somehow? If yes, then from where?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2019 10:12 AM

HP Recommended

Hi,

You have a couple of options. You can download Windows 10 from Microsoft (download media creation tool and create a bootable USB with OS on it) and perform a clean install.

https://www.microsoft.com/en-us/software-download/windows10

and then find software and drivers here

https://support.hp.com/us-en/product/omen-by-hp-15-ce000-laptop-pc-series/15551437

 

You can also try HP cloud recovery. Take a look here

https://support.hp.com/us-en/document/c06162205

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

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3 REPLIES 3

‎05-21-2019 10:12 AM

HP Recommended

Hi,

You have a couple of options. You can download Windows 10 from Microsoft (download media creation tool and create a bootable USB with OS on it) and perform a clean install.

https://www.microsoft.com/en-us/software-download/windows10

and then find software and drivers here

https://support.hp.com/us-en/product/omen-by-hp-15-ce000-laptop-pc-series/15551437

 

You can also try HP cloud recovery. Take a look here

https://support.hp.com/us-en/document/c06162205

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎05-22-2019 09:11 AM

HP Recommended

thank you very much

Was this reply helpful? Yes No

‎05-22-2019 09:18 AM

HP Recommended

You're welcome.

 

Let me know if you need any further help.

 

All the best,

David

Was this reply helpful? Yes No
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