cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
splicer71
New member
2 1 0 0
Message 1 of 4
191
Flag Post

out of the blue my laptop does not see my hard drive. although the bios says windows 10

HP Recommended
hp envy 360 m6 convertible pc
Microsoft Windows 10 (64-bit)

Hello, for some reason my laptop is telling me there is no hard drive installed. Hence, no operating system. diagnostic tests also say no hard drive installed. I have tried to install a new hard drive as well. still, no hard drive installed.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,450 1,519
Message 2 of 4
Flag Post
HP Recommended

@splicer71

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Could you please share the picture of the error message or code?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
splicer71
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

hello, I will try your problem solving after i get a new sata cord for the hard drive. Reason being, The fact that I get the same error message of no hard drive installed when i install a new hard drive tells me its not the hard drive. bought the cord off ebay (same one) and just waiting for delivery. What i did notice was there were 1000's of patch cords for the hard drive sold as well. Pretty much tells me that this seems be a common problem with your laptops. We will see and I will post my findings when it arrives.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
30,226 30,155 1,450 1,519
Message 4 of 4
Flag Post
HP Recommended

@splicer71

Thank you for posting back. 

 

Work on it at your convenience and keep me posted on the results.

And, also you can try the BIOS rollback option after installing a new hard drive:

  • Firstly, remove the hard drive from the computer.
  • Once the hard drive is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive so it’ll automatically roll back to the previous bios.
  • Put the HDD back in and turn it ON. It might give an error about the improper shutdown. Just click continue and it should boot to windows.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation