pavilion wont sleep or hibernate

[katt6]

brand new pavalion  7mp82ua   3 weeks old cmos was already replaced  recieved laptop back 10 days ago and now it runs slow will not sleep or hibernate  just shuts down with power lite on for a while longer   i did not have this prob when it was sent in to replace cmos....  rep from hp thinks os is corrupt  thinks maybe malware..... no way

only thing i installed are cccleaner-  firefox- nord vpn- nortons- proton email  and tor browser

all showed safe and clean by nortons before loading- all have been used in other systems without prob no malware in them......... twice  in a week hp updater updated bios and tried a thid time  .. thats odd... could bios update not gone in correctly.....i bought hp extended warrenty  if i can get refund on extended warrenty i can return laptop within 60 days  other wise fix it ... every week a new major prob'''i bought hp printers for years and bought this... i will never again by a hp product if this is not resolved quickly

[Riddle_Decipher · Accepted solution]

@katt6 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[katt6]

after posting this i saw a  hp update was now available- so i clicked to install it- now for past 3 days it does what its suupposed to do ... so reversing bios or reinstalling os windows as advised was not nesessary.. as i dont have a recovery disc  im gonna put os on a flash drive in case i need it someday. thanks for all that helped

[Riddle_Decipher]

@katt6 I'm glad the issue is fixed for now, and it should be permanent, please observe the device for a few days and get back to us with the final results,

We'll be here and ready to help you, if need be.

Good luck