cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Robb111
New member
2 1 0 0
Message 1 of 4
239
Flag Post

power light stays on during sleep and wont restart laptop

HP Recommended
HP pavilion 17
Microsoft Windows 10 (32-bit)

when i close the lid or enter sleep from the windows key option the laptop seems to sleep but i cant start it up without holding the power button for a few seconds.

The power button stays lit also during this.

It has just started to happen and sometimes does actually sleep as it should but mostly as described earlier.

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 2 of 4
Flag Post
HP Recommended

Hi@Robb111, Welcome to the HP Support Community!

 

 I see that your computer is not Shutting down.

 

Perform a hard reset on the computer.

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

I would suggest here is to update the Bios and Chipset drivers on your PC from our HP support website, using this link:- Click here

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

Was this reply helpful? Yes No
Robb111
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Will this reset remove any files, settings and data from my laptop?

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 4 of 4
Flag Post
HP Recommended

HI@Robb111,

 

 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation