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HP Recommended
HP ENVY Laptop PC 17t-cg100 CTO

My laptop won't start and the power light doesn't come on when it's plugged in. My warranty has expired so it seems like HP is of little support. I'm looking for suggestions

2 REPLIES 2
HP Recommended

Hi @lizzyb3r

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing power-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

What happens when you press and hold the power button for 30 seconds.

 

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=power-boot-issues 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello Lizzyb3r,

 

try this:

HP Laptop Starts but No Display | Black Screen | @HPSupport

https://www.youtube.com/watch?v=sj6kYmT7GLs&ab_channel=HPSupport

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

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