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HP Recommended
envy m7-k111dx
Microsoft Windows 10 (64-bit)

So I've had this laptop for 4 or 5 years.  Two days ago i notice the ac light on the laptop that is next to the power plug was going from orange to white.   Also i havent had the removable battery connected to the laptop in years and ive always had it plugged into an outlet.  Well today that ac light is not lighting up at all.  I even tried a different hp power plug and still no light next to the power plug on the laptop.  I am hoping it is fixable. 

1 REPLY 1
HP Recommended

@Faith37 

Having the laptop plugged in all the time should not be an issue as I have an older HP that I have plugged in all the time and it works just fine.

 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
Since your PC is no longer under warranty, it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



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