problema avvio windows 11 22H2

[Mata71]

I have a problem in my laptop notebook hp pavilion 15-CS 3019NL windows 11 22H2, after updating the video driver with intel driver & support assistant (Intel Corporation - Display - 26.20.100.7926) the screen on startup as soon as I move the mouse is always flickering, flashing, or intermittent display issues.

In order to work normally, I need to install the latest intel driver from the support driver assistant. I must have windows update paused, if I don't, it auto-updates the unit back to the driver (Intel Corporation - Display - 26.20.100.7926) and I have graphical issues again on boot
Is there an HP solution?

[Paul_Tikkanen]

Hi:

With the working HP driver installed, run the Microsoft Hide Windows update utility that I zipped up and attached below.

The utility will search and find the Intel driver update that Windows update automatically installs.

Check the box to hide the update.

The utility will run again and then report the problem is 'Fixed.'

Close out of the utility and restart the PC.

The Intel graphics update from Microsoft should no longer appear or try to install.

[JessikaV]

Hey @Mata71 !

Hope your doing fine!

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.

Regards.

JessikaV
HP Support Community Administrator

------------------------------------------

Ciao @Mata71 !

Spero che tu stia bene!

Grazie per aver visitato la nostra community di supporto HP inglese. Siamo in grado di rispondere solo ai post scritti in inglese. Per assicurare una risposta rapida sarebbe consigliabile postare la domanda in inglese.

Grazie per la vostra comprensione.

Saluti.

JessikaV
HP Support Community Administrator