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Rafael19
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problemas relacionados con el arranque

HP Recommended
Microsoft Windows 10 (64-bit)

no arranca y me dio un id de falla. Hp 15

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Rafael19
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Hp-15-f272wm-windows 10-500gb-15.6° diagonal-Intel pentium n3540

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BiancaS
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Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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Paul_Tikkanen
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HP Recommended

Hi, @Rafael19 

 

If the hard drive failed the diagnostics test and produced a 24 character failure ID code, you will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Notebook PC Maintenance and Service Guide

 

After you replace the hard drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

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Rafaferchu
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Hp15, windows 10, intel pentium n3540 processor, esta muy lenta ,pantalla negra con id de falla

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