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Honor Student
Posts: 3
Member Since: ‎08-08-2016
Message 1 of 7 (651 Views)

purple screen with white dashed line on windows startup

Product Name: 15-ac120tx
Operating System: Microsoft Windows 10 (64-bit)

dual boot laptop with windows 10 and Ubuntu 16.04. 

When I start windows most of the time screen goes purple/pink with white dashed lines all over the screen.I want to get rid of this problem. I tried refreshing both windows and ubuntu and updating drivers but didn't work.

 

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 7 (624 Views)

Re: purple screen with white dashed line on windows startup

Hi @Asif28,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the screen being the wrong color, "purple screen with white dashed line". I will be glad to help you.

 

Please look at the following documents

Troubleshooting a Notebook LCD Panel Issue

Maintenance and Service Guide

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! Smiley Happy

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎08-08-2016
Message 3 of 7 (589 Views)

Re: purple screen with white dashed line on windows startup

thanks for reply

No,I'm not able to resolve the problem.The problem is only before windows load,after getting start there is no problem.Another thing,somethng is making some scratchy noise from inside the laptop(something rotating inside). 

Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 4 of 7 (580 Views)

Re: purple screen with white dashed line on windows startup

@Asif28,

 

It sounds like the cooling fan, please look at the following document.

 

Fan is Noisy and Spins Constantly, PC is Warmer than Normal

 

Please keep me inform of what is happening and I well continue to help you.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎08-08-2016
Message 5 of 7 (554 Views)

Re: purple screen with white dashed line on windows startup

I am still getting purple screen with white dashed line on startup.

Is there any problem with graphic card?

Should I cantact to service centre?

Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 6 of 7 (547 Views)

Re: purple screen with white dashed line on windows startup

[ Edited ]

Hi Asif28,

 

Did you look at my first post?

Did you try a external monitor? if it works then it is not the video card or drivers and the monitor need to be replaced, You can find the part number in the Maintenance and Service Guide.

 

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Student
Posts: 1
Member Since: ‎10-20-2017
Message 7 of 7 (222 Views)

Re: purple screen with white dashed line on windows startup

@Asif28

i am facing  the same issue go if your problems doesnt persists please provide a solution for the issue of purple screen with white lines and some scratching sound while booting windows 10

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