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HP LAPTOP

J'ai un nouveau PC portable HP Laptop 17 pouce, depuis ce matin lorsque je l'allume, l'écran d’accueil apparait ainsi que le curseur de la souris et puis rien d'autre. Je ne peux accéder à autre chose que cet écran d’accueil. Je ne peux pas accéder à mon ouverture par mot de passe

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