cancel
Showing results for 
Search instead for 
Did you mean: 
ToeKnee1701
New member
1 0 0 0
Message 1 of 2
117
Flag Post
HP Recommended

"Please connect a higher capacity Smart AC Adapter." error

HP ENVY x360 Convertible 15m-bp1xx
Microsoft Windows 10 (64-bit)

Ever since I had purchased my HP ENVY x360, I have received this error:  "Please connect a higher capacity Smart AC Adapter." .

 

I am using the original adapter that came with the laptop.  I have read several other support threads about people having similar issues.  How do I go about getting a replacement adapter or is there an update that I need to make to make this message go away?  

 

Thanks,

Tony

1 REPLY 1
HP Support Agent
HP Support Agent
11,578 11,569 564 612
Message 2 of 2
60
Flag Post
HP Recommended

"Please connect a higher capacity Smart AC Adapter." error

@ToeKnee1701

 

Run a test on AC Power Adapter.

 

Click on this link: https://support.hp.com/in-en/document/c00363266 for  Using and Testing the AC Power Adapter.

 

Get back to us with the results, also, if the device is not covered by warranty, he can purchase the replacement adapter from the HP parts store

 

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation