re image p

[Sola6js]

Does anyone know how to re image a computer using command prompts..besides using a usb or disc?

[WAWood]

@Sola6js 

Sorry, but your terminology is confusing.  To "image" a computer is to make a backup of the entire set of partitions on the drive, to an external drive, and you use special software to do that.  Thus to re-image, you restore the entire set of partitions on the drive from an image backup.

The Windows apps that do this require being booted into Windows or, using their custom-made USB sticks, booted into WinRE.  These are both Windows versions; neither can be run from the command line.

There is also CloneZilla which can make images, but it has to be booted from its own custom-built USB stick.

[Sola6js]

My apologies I just realized it didn't make sense ... The problem I have is when I turn on the computer I only get a black screen containing a message and it sends me to turn off the computer I do and then again the message comes out. I already try restoring it but it just gives me a message to turn of of

[WAWood]

OK, understand -- but it sounds like your drive has died.  So, what is the message that is being displayed?

[Sola6js]

An operating system wasnt found . Try disconnecting any drives that don't contain an operating system.

Press ctrl+apt+del to restart

[WAWood]

OK, thanks for the info.

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

[Sola6js]

Ok that's the startup test correct

[Sola6js]

Memory test pass

Primary hard disk pass

Hard disk pass

Smart check-hard disksmart pass

So the drive is good?

[WAWood · Accepted solution]

Looks like it is OK.

If the restoring using F11 does not work, that implies the recovery information has been corrupted and at this point, you would need to use external media to do the restore.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205