08-17-2016 08:21 AM
laptop will not shutdown, reboot and all icons are static???
08-19-2016 10:30 AM
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HP produces many models of Pavilion x360. What is your precise model? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?
I grasp that you are having a difficulty shutting down the notebook and on a reboot all the icons are static. Do you have the same issue when using battery or AC power? Is this a recent occurrence? Have you installed the Windows 10 anniversary update? Here is documentation as a guide to overcoming this issue. HP Notebook PCs - Computer Does Not Start (Windows 10)
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