lou_vegas Student
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pavilion x360
Microsoft Windows 10 (64-bit)

laptop will not shutdown, reboot and all icons are static???

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Hi @lou_vegas,


Welcome to the HP forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More


HP produces many models of Pavilion x360. What is your precise model? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?


I grasp that you are having a difficulty shutting down the notebook and on a reboot all the icons are static. Do you have the same issue when using battery or AC power?  Is this a recent occurrence? Have you installed the Windows 10  anniversary update? Here is documentation as a guide to overcoming this issue. HP Notebook PCs - Computer Does Not Start (Windows 10)


Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members! To show appreciation for my efforts kindly click the “Thumbs Up” below.


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