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‎08-28-2021 03:46 AM

HP Recommended
Product: HP envy x360
Operating System: Microsoft Windows 10 (64-bit)

so, my laptop gets stuck on hp logo during restart until i shut it down with power button and turm it back on, it happens always during restart, but when i boot it up normally sometimes it gets stuck there too. i have disabled hybernation and fast startup but this has happened many times before i disabled it. and i am talking stuckk for about half an hour or an hour, no malware on laptop

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2021 05:57 AM

HP Recommended

That type of behavior is typical when an additional device is plugged into a USB port, for example.  It is waiting for an acknowledgement from another device before going on.  Be sure everything is disconnected to start trouble shooting this problem.


I'm not an HP employee.
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3 REPLIES 3

‎08-28-2021 05:57 AM

HP Recommended

That type of behavior is typical when an additional device is plugged into a USB port, for example.  It is waiting for an acknowledgement from another device before going on.  Be sure everything is disconnected to start trouble shooting this problem.


I'm not an HP employee.
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Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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‎08-28-2021 07:52 AM

HP Recommended

okay, it booted up normally but does this mean i have to always disconnect every usb port when restarting? 

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‎08-28-2021 10:04 AM

HP Recommended

Try with each device separately, If there is more than one.

If there is only one, then "Yes".


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