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luke_ta
Level 1
10 3 0 0
Message 1 of 4
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Solved!

sometimes laptop gets stuck on hp logo,especially when restarting

HP Recommended
HP envy x360
Microsoft Windows 10 (64-bit)

so, my laptop gets stuck on hp logo during restart until i shut it down with power button and turm it back on, it happens always during restart, but when i boot it up normally sometimes it gets stuck there too. i have disabled hybernation and fast startup but this has happened many times before i disabled it. and i am talking stuckk for about half an hour or an hour, no malware on laptop

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TheOldMan
Level 15
Level 15
11,521 4,165 1,065 3,305
Message 2 of 4
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HP Recommended

That type of behavior is typical when an additional device is plugged into a USB port, for example.  It is waiting for an acknowledgement from another device before going on.  Be sure everything is disconnected to start trouble shooting this problem.


I'm not an HP employee.
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View solution in original post

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3 REPLIES 3
TheOldMan
Level 15
Level 15
11,521 4,165 1,065 3,305
Message 2 of 4
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HP Recommended

That type of behavior is typical when an additional device is plugged into a USB port, for example.  It is waiting for an acknowledgement from another device before going on.  Be sure everything is disconnected to start trouble shooting this problem.


I'm not an HP employee.
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Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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luke_ta
Author
Level 1
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HP Recommended

okay, it booted up normally but does this mean i have to always disconnect every usb port when restarting? 

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TheOldMan
Level 15
Level 15
11,521 4,165 1,065 3,305
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HP Recommended

Try with each device separately, If there is more than one.

If there is only one, then "Yes".


I'm not an HP employee.
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