mncomm Student
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spectre x360 won't turn on

Hp spectre x 360 13-4101dx
Microsoft Windows 10 (64-bit)
My HP spectre x 360 was working fine a couple days ago. I was using it on battery power and got a note that battery power was low. I was finished for the night so I closed it up without plugging it in. The next day I tried to turn it on it wouldn't power up at all, even when plugged in. When I plug the AC adapter in, there is a steady white light that comes on next to the port. I have tried the troubleshooting tips attempting to do a hard reset and there is no response whatsoever. I am extremely upset to read that this is a common issue. I am two months past warranty, and the timing seems very odd. I am self-employed and cannot afford to be without this laptop, which I spent a lot of money on. What is my recourse?
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HP Support Agent
HP Support Agent
19308 19266 1255 2021
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spectre x360 won't turn on

Hi @mncomm,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out :)

As I understand the computer is not turning on or is displaying only a black screen and the battery isn't charging either,

 

To provide an accurate solution, I'll need a few more details:

 

Is there is a light on the power button, keyboard and/or the charger port?

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights? 

Have you performed any troubleshooting steps before posting this on HP Support Forums?

 

In the meantime, please attempt to follow these steps here:

 

If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue:

(Click on the blue letters to get more details about each step)

 

1. Examine the adapter and power cord for physical damage

2. Test the power from the AC wall outlet to the notebook connector

3. Start computer using the battery only

4. Check that the lid switch moves freely

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

 

* If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.

* If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.

* If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.

* If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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