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HP Recommended
Microsoft Windows 10 (64-bit)

hi i installed a new nvme ssd m.2 drive sn750 

after o installed my ssd my laptop doesnt boot up then 

then i puted my old m.2 ssd my laptop boot up normally can you tell me whats the problem ??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

Chapter 1 has the supported drive types.

 

Only SATA M.2 SSD's are supported in your notebook's model series, not NVMe.

 

That is why the NVMe SSD you installed doesn''t work.

View solution in original post

8 REPLIES 8
HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

HP Recommended

hp bw017nl

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

Chapter 1 has the supported drive types.

 

Only SATA M.2 SSD's are supported in your notebook's model series, not NVMe.

 

That is why the NVMe SSD you installed doesn''t work.

HP Recommended

okey thank you very much 

HP Recommended

but i cant open the link 

HP Recommended

You're very welcome.

 

I have zipped up and attached the service manual below if you cannot open the link.  The link works fine for me though.

HP Recommended

i got it now thanks

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.