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david3391
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Solved!

ssd

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Microsoft Windows 10 (64-bit)

hi i installed a new nvme ssd m.2 drive sn750 

after o installed my ssd my laptop doesnt boot up then 

then i puted my old m.2 ssd my laptop boot up normally can you tell me whats the problem ??

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Paul_Tikkanen
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Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

Chapter 1 has the supported drive types.

 

Only SATA M.2 SSD's are supported in your notebook's model series, not NVMe.

 

That is why the NVMe SSD you installed doesn''t work.

View solution in original post

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Paul_Tikkanen
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Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

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david3391
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hp bw017nl

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Paul_Tikkanen
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HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP 15 Laptop PC (AMD)* Model numbers: 15-bw0xxHP 15g Laptop PC* Model numbers: 15g-bx0xxHP 15q Lapto...

 

Chapter 1 has the supported drive types.

 

Only SATA M.2 SSD's are supported in your notebook's model series, not NVMe.

 

That is why the NVMe SSD you installed doesn''t work.

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david3391
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okey thank you very much 

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david3391
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but i cant open the link 

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Paul_Tikkanen
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You're very welcome.

 

I have zipped up and attached the service manual below if you cannot open the link.  The link works fine for me though.

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david3391
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i got it now thanks

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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

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