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‎04-04-2021 01:09 PM

HP Recommended
Product: x360 13 inch
Operating System: Microsoft Windows 10 (64-bit)

I'm having the same issue as cdthom. What was the resolve to this issue?

1 REPLY 1

‎04-08-2021 04:37 AM - edited ‎04-08-2021 04:38 AM

HP Recommended

@gcox34

 

Welcome to HP Support Community


I would like to help

 

I suggest you run an Extensive Test to confirm the Hardware Functionality and let me know if the Notebook restarts during the Test

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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