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KyleG1972
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Message 1 of 2
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Flag Post

unlock my laptop system disabled 98705828. i want to completely reset it. HOW?

HP Recommended
CQ56-219wm
Microsoft Windows 7 (32-bit)

I want to complete reset and restore this laptop. my Children are going to virtual learning. id like to download windows 10 on it. its locked up at system disabled 98705829. i build homes. completely worthless on computers. help please..

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@KyleG1972 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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