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‎03-26-2019 09:26 PM

HP Recommended
Product: Envy X2
Operating System: Microsoft Windows 8.1 (32-bit)

I was updating Windows 8.1 and had an error.  It will now not boot up.  Says Preparing Automatic Repair but doesn't repair or start.  I can get the info by pressing F9 to start but now d not know how to get it to undo last updates. Unfortunately I have misplaced my system recovery USB.

7 REPLIES 7

‎03-26-2019 10:46 PM - edited ‎03-26-2019 10:47 PM

HP Recommended

Have you tried F11 instead of F9 to boot into recovery/reset options?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

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‎03-26-2019 10:53 PM

HP Recommended

When I do that it comes up Diagnosing your PC.  Then says Windows couldn't load correctly.  System retore can try to retore your PC ..... etc .    There are two rectangles, one with the word Restore and one with Cancel.  I can not choose Restore. System does not respond.

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‎03-26-2019 11:28 PM - edited ‎03-26-2019 11:40 PM

HP Recommended

@Jayefaye 

The hard drive may actually be failing. Can you run any diagnostics by tapping Esc, then F2 immediately after powering on?

If the drive passes testing you can make a bootable Window 8.1 usb drive following Paul's directions here. He added attachment with the program to convert the ISO into a bootable usb drive. You can boot with it and choose to try "Repair" before doing a new install. It should pick up your key from BIOS but if not just use the generic Paul listed:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Replacement-revovery-bootdisks/...

Near the bottom of the page it tells how to run Repairs on Windows 8 with the bootable drive:

https://neosmart.net/wiki/startup-repair-infinite-loop/

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‎03-26-2019 11:54 PM

HP Recommended

Thank you for your response.   When I try to run both the short test and long test the programs says

 

Smart Check: NOT INSTALLED

Long DST: NOT INSTALLED

 

I ran a Memory test and that passed and will try to make the boot USB.

 

I am typing this on my HP All-In_one which has now starting flashing frequently, after the last updates.  I hardly use the PC's as I mainly use my tablet but may be time for a new one.

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‎03-26-2019 11:58 PM - edited ‎03-26-2019 11:59 PM

HP Recommended

It appears the hard drive has failed in the Envy X2. A hard drive is relatively inexpensive but not sure how easy it would be to replace in an X2 and if you paid a shop to do it that would be extra.

If you think you want to try it I would need the full Model or Product Number to find the Service Guide.

https://support.hp.com/us-en/document/c00033108

 

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‎03-29-2019 02:31 AM

HP Recommended

25F835B8-F786-4194-9836-44F66426F574.jpeg

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‎03-29-2019 01:21 PM - edited ‎03-29-2019 01:21 PM

HP Recommended

The picture you tried to post evidently included the Serial Number and has been blocked by a moderator. Against forum policy to post Serial.

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