user ID password i forgot..BOOT PASSWORD

[gwanson]

its been long since i used it..I Fogot my user login password now is asking bios administrator password and USER ID APC password..what can i do..please assist thank you

[DavidPK · Accepted solution]

Hi,

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

You can contact HP Business Support in your country via

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

or

https://support.hp.com/us-en/contact-hp

Just to note, don't try removing the rtc battery.  It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

Regards,

DP-K