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vvulpes
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Message 1 of 6
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waking up

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HP Pavilion — 14-ce0009na
Microsoft Windows 10 (64-bit)

hello

notebook wake up from mouse when charging .  and when waking up notebook has black screen and no any reaction (cooling fans is working), helps only power button pressing to turn it off. Standart metods didn`t work. this problem ONLY when notebook on charge. 

when not charging, he not waking up from mouse.

 

please help. 

5 REPLIES 5
KrazyToad
HP Support Agent
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Message 2 of 6
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@vvulpes

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers, BIOS and Firmware for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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vvulpes
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hellllo. this wont help bcz already DONE.

also i remove usb waking up (idk how it is on english) from energy proteties. still waking up from mouse move only when on battery charging.

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KrazyToad
HP Support Agent
HP Support Agent
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Please follow the instructions in this Link: and let me know if that helps

 

Link: https://support.hp.com/in-en/document/c03383935

KrazyToad
I Am An HP Employee

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vvulpes
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Message 5 of 6
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I just trying a some...

Device manager, Keyboards, Keyboard HID. Trun off "allow waking up"

For now it is helps. Need a couple days to confirm result.

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KrazyToad
HP Support Agent
HP Support Agent
22,696 22,683 1,362 1,378
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you ☺️

KrazyToad
I Am An HP Employee

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