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‎03-18-2019 12:30 AM

HP Recommended
Product: Notebook 15-ac139ds
Operating System: Microsoft Windows 10 (32-bit)

I have tried to remove the cmos battery for 20 minutes and I have also tried to boot without a hdd to try and get the computer to boot into the bios and nothing has worked. 

1 REPLY 1

‎03-19-2019 10:06 AM

HP Recommended

@xqsizz3 

 

Sorry, but the Forum Policies changed this year such that we are now prohibit from assisting customers in bypassing Admin or BIOS passwords.

For assistance in this NOW, you have to contact HP Customer Support directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.



I am a volunteer and I do not work for, nor represent, HP
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