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‎02-07-2024 09:06 PM

HP Recommended

i wped my laptop to factory. when i did it corrupted and i have to put a new windows on it. i create a windows boot usb but it says im missing drivers. what am i supposed to do to get the drivers so i can have my laptop fixed.

 

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3 REPLIES 3

‎02-07-2024 09:08 PM

HP Recommended

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It make take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

 

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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‎02-07-2024 09:12 PM - edited ‎02-07-2024 09:21 PM

HP Recommended

ok so it says that i dont have cloud recovery. my product number is 5qu27ua#aba. 

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‎02-07-2024 09:51 PM

HP Recommended
5qu27ua#aba. 

There is something wrong with the 5qu27ua

All of my lookup fail.

 

Please provide a model number and double check the 5qu27u

Either it is too new a system to be in the database or it is too old and was removed.  Else number is wrong.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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