Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I purchased the x360 Chromebook 14c-ca0004na about a month ago.
Problem: Screen / Chromebook does not power on. Power button light is solid white when charger is plugged in.
These are the things I've tried, each one makes no difference to the problem description:
Result: nothing appears on screen, light stays lit on power but does not light up when not on power
Perform a hard reset: Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.https://support.hp.com/in-en/document/c03665293#Chromebook-HardResetResult: nothing appears on screen, light stays lit on power but does not light up when not on powerGetting into recovery (Press and hold Esc + Refresh , then press Power . Let go of Power)https://support.google.com/chromebook/answer/1080595?hl=en#zippy=%2Cstep-enter-recovery-modeResult: nothing appears on screen, light stays lit on power but does not light up when not on power
I just wanted to check I've covered everything before I get a warranty repair organised.
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