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dgrantuk
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x360 Chromebook will not power on despite trying several proposed solutions

HP Recommended
Chromebook x360
Chrome OS

I purchased the x360 Chromebook 14c-ca0004na about a month ago.

 

Problem: Screen / Chromebook does not power on. Power button light is solid white when charger is plugged in.

 

These are the things I've tried, each one makes no difference to the problem description:

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Chrome-book-X360-not-responding/m-p/7808969

Result: nothing appears on screen, light stays lit on power but does not light up when not on power

 

Perform a hard reset: Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
https://support.hp.com/in-en/document/c03665293#Chromebook-HardReset
Result: nothing appears on screen, light stays lit on power but does not light up when not on power

Getting into recovery (Press and hold Esc + Refresh , then press Power . Let go of Power)
https://support.google.com/chromebook/answer/1080595?hl=en#zippy=%2Cstep-enter-recovery-mode
Result: nothing appears on screen, light stays lit on power but does not light up when not on power

 

I just wanted to check I've covered everything before I get a warranty repair organised.

 

Thanks

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