OMEN COMMAND CENTER NOT WORKING

[Predaking2612]

Hello. I have Hp OMEN 15-dc0030nr and apparently Command Center is not working. All it is showing is the Game Stream menu.

[Photoray002]

Hello @Predaking2612 

This might or might not help, but worth a try...

Go to Windows updates and manually update Windows... All Settings>Update & Security>Check for updates and force it to look for updates until there are none.

Open the HP Support Assistant and make it check for updates/drivers and install any that it finds.

Go to the Search bar and type Omen Command Center (OCC) and uninstall it. Then install it from this link... Get OMEN Command Center - Microsoft Store 

Go to the Search bar again and type Services and open it. Make sure the HP Omen HSA is enabled. Should be set to Running Automatic. If not, right click on it and choose Properties and change it.

Next...

Go to Device Manager... Type Device Manager in Search and hit the Enter key.

Scroll to Software Components and expand the arrow.

Right-click HP Software and Services, and then click Properties.

Navigate to the Driver tab and click Update Driver.

Do the same for Omen Software and Services.

Restart the OCC and see if it works.

[Predaking2612]

Thanks for the reply. But I am missing the HP Software and Services.

[Photoray002 · Accepted solution]

Did you run the HP Support Assistant and hunt for any drivers? Did it install anything?

Also try installing the OMEN Command Center SDK Package sp93236.exe

and the HP System Event Utility... sp88257.exe

Make sure your Bios is up to date... F.08 Rev.A sp95163.exe

IF you have done everything I have mentioned up until now and its still not working, I am at a loss.

You could contact HP Support for warranty issues if you still have a warranty and ask for further assistance.

Contact HP Worldwide | HP® Official Site

[Predaking2612]

Yes !!! I tried downloading the Realtek Network drivers. Installation was success. After a reboot, it OCC stopped working. I reinstalled the OCC but no luck. I also to download it from the HP website (Before posting the question) https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/21910...

[Photoray002]

Realtec Wireless LAN driver did this?

Where did you get the driver, what version is it? The one on the HP site appears to be old and not an update.

2023.66.319.2018 Rev.A

Can you try a restore point and revert Windows back to a point prior to that installation?

System Restore Points (Windows 10, 😎 | HP® Customer Support