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‎04-18-2021 03:12 PM

HP Recommended
Product: X4L70EA
Operating System: Microsoft Windows 10 (64-bit)

Error: OG8421-000AK9-0G8421-60QN03

the above error occurs, what should I do?

1 REPLY 1

‎04-18-2021 03:45 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0G8421-000AK9-0G8421-60QN03OK00000000004/15/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Notebook PC (AMD) * Models: 15-ba100 – 15-ba199 * Models: 15-ba000 – 15-ba099 * Models: 15-bf100 ...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, with another Windows PC running W7 64 bit or newer, use the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall W10 the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Потребительские ПК HP  - Использование HP Cloud Recovery Tool (Windows 10, 7) | Служба поддержки HP®

 

 

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