06-04-2016 08:28 AM
i just baught a new 12 cell battery for this laptop. i needed longer battery life. i put the battery in the laptop and it fully charged over night. the battery is an hp battery. when i went to test the battery for an estimate of how long it would last by removing the ac cord the computer imeditatly shut off. I've run all the tests i can think of and all test say the battery is good and fully charged. i put the old battery back in and it kept the laptop powered on with out the ac cord. i uninstalled the windows complience driver and let that reinstall. any other ideas ideas?
06-05-2016 12:41 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with battery not power the computer. I will be glad to help you.
I think you have done most if this, but please follow the step in order. Some times the order make the differents.
The last step is to replace the battery, so contact who you purchase the battery from.
Please let me know if this resolves the issue, or if you require further assistance. In fact, if this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. Thanks.
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