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‎03-10-2021 11:09 AM

HP Recommended
Product: HP Envy x360

I bought an HP envy x360 6 months back. As it is an expensive laptop I took very good care of it. But for my luck, the left hinge broke apart two days back. I didn't even put much pressure on my laptop anytime. Now it gives me a feeling like the whole screen will come off on the left side. It's really nothing of my fault. I even never dropped it or done anything to my laptop. Then I googled about the same problem and discovered its really a very common problem with every laptop of this kind.
I bought it in the UK and now in India for a short visit and I faced this issue here. Now I got stuck and can't do any office work. I am an IT guy working for TOP Banking company in London, UK and is my laptop is very important for me now. I am very afraid that how can work without my laptop no as I already paid too much for this laptop. it's really very heartbreaking. 🙁
Could you please help me on this urgent basis?

1 person had the same question
2 REPLIES 2

‎03-10-2021 02:09 PM

HP Recommended

This is a major hardware issue and requires disassembly and replacement of parts. HP has lots of Service Centers in India. Whether you can get it fixed for free I am not sure but its nothing we can help you do with a few tips and pointers. I will also escalate this to HP employees to see if there is some assistance available for you. 

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‎03-11-2021 10:09 AM

HP Recommended

@AchalSoni

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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