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‎01-08-2022 11:53 AM

HP Recommended
Product: 14s-dk0008ax
Operating System: Microsoft Windows 10 (64-bit)

14s-dk0008ax support dual channel for ram? i've upgrade the ram to 16gb. On cpu-z it istates that the ram capacity is already 16GB but the channel still on Single. On SPD tab it states that the ram rank is dual. Can anyone can help me with this issue? tab memory.pngram rank.png

Category:
5 REPLIES 5

‎01-08-2022 12:01 PM - edited ‎01-12-2022 08:18 AM

HP Recommended

Unfortunately, you are limited in what you can do with memory upgrades by the laptop's BIOS.

 

If the BIOS ROM file is set to use installed memory modules in single channel by default you can't change it like you could in a DIY desktop PC.

 

Update: @antony_mg 

If dual channel is possible, it will happen automatically if the memory modules are compatible and identical in every respect. (capacity, brand, format, brand, voltage and timings)


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎01-19-2022 05:04 PM

HP Recommended

hi Erico.

Actually i've attach the memory tab from CPU-Z but it is block by the system, so it cannot be shown. yes both are identical, such as capacity, brand, voltage, timing, even the part number are the same.Only the serial number are different. That's why i'm confuse about it. any opinion about it?

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‎01-21-2022 08:56 AM

HP Recommended

That means that the notebook's system board and BIOS is not capable of running the memory in dual channel mode.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎01-24-2022 10:29 AM

HP Recommended

thanks erico

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‎01-26-2022 09:30 AM

HP Recommended

You're welcome.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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