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15-dw0132nb no power on usb

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15-dw0132nb

Hello,

 

6 days ago i a friend went to a store with me for picking a new laptop, he is student not a gamer so i advice him the 15-dw0132nb. 3 days later i got a message of him that his mous and bluetooth dongle does not power on when he plugs in the device.

 

On this moment we have try to change the power management schem, and have reboot the system after removing the usb drivers. The bluetooth dongle has a build in led but it is always off.

 

What can be the problem and how can we fix this?

 

Thanks Christophe VD

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