07-20-2016 10:30 AM - edited 07-23-2016 02:26 AM
I was notified of the battery recall and removed the battery to get its serial number. After putting the battery back in it will no longer charge. The light next to the power cord plug in also is no longer lit even with the power cord in. I ensured the powere cord was properly pluged in.
Everything was fine pior to removing it and putting it back in. Very strange. Is there something that has to be done once a battery is taken out and put back it?
I have found the issue. Although everything was plugged in properly the transformer failed (???) . Replacing it with another I had did the trick.
07-22-2016 12:15 PM - last edited on 03-16-2017 10:08 AM by OscarFuentes
Welcome to the HP Support Forums! I will do my absolute best to help you toward a solution with your Notebook not starting.
Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Please make sure that you do not have any external devices connected (mouse, keyboard, usb devices, etc.) as these can cause issues.
I went to your HP ENVY 15t-j100 Quad Edition CTO Notebook PC page and seen the HP Battery Recall you were referring to.
If there is no noise from the computer case or fans, the lights on the computer do not illuminate (including keyboard LEDs), and the screen is not receiving a video signal, your computer might not be receiving power.
Please follow the troubleshooting steps in the Battery Does Not Power Notebook or Hold a Charge document to troubleshoot the notebook power supply.
If you remove the notebook battery, plug the AC power cable into the notebook (while the battery is out), then turn it on, does it power the Notebook?
Have you tried to start in Safe Mode?
Have you done a BIOS reset?
Have you tried performing a hard reset?
Have you tried to see if you can test for hardware failures?
Do you have any beep codes or blinking LED lights?
I would like to provide you with a document called Computer Does Not Start. In this document, you will find the troubleshooting steps mentioned in the questions above.
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